Terms of service

OVERVIEW
This website is operated by Friendly Blends. Throughout the site, the terms “we”, “us” and “our” refer to Friendly Blends. Friendly Blends offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms carefully before accessing or using our website. By using any part of the site, you agree to be bound by these Terms. If you do not agree, you may not access the website or use any services.
Any new features or tools added to the store will also be subject to these Terms. You can review the latest version anytime on this page. We reserve the right to update or change these Terms by posting updates on our website. It is your responsibility to check this page periodically. Continued use after changes means acceptance.
Our store is hosted on Shopify Inc., which provides us with the e-commerce platform to sell our products to you.

SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you confirm you are at least the age of majority in your state or province of residence, or have given consent for any of your minor dependents to use this site.
You may not use our products for illegal or unauthorized purposes, nor violate any laws in your jurisdiction (including copyright laws). You must not transmit worms, viruses or destructive code. A breach of these Terms may result in immediate termination of your services.

SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone at any time for any reason.
You understand your content (excluding credit card info) may be transferred unencrypted over various networks and adapted to technical requirements. Credit card information is always encrypted.
You agree not to duplicate, sell or exploit any part of the Service without our express written permission.

SECTION 3 – PRODUCT, HEALTH & ALLERGY DISCLAIMERS
All products and information on our site are for general informational purposes only and are not intended to diagnose, treat, cure, or prevent any disease. Our products are designed to support low FODMAP dietary approaches but do not replace medical advice. Always consult your doctor or a qualified health professional regarding dietary needs or medical conditions.
While we take great care, our products are manufactured in facilities that may also process common allergens including but not limited to: sesame, soy, nuts, and dairy. Customers with severe allergies should use our products with caution and always check ingredient labels.
We do not guarantee that any product will suit every dietary need or restriction.

SECTION 4 – ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION
We are not responsible if site content is inaccurate or incomplete. Information is provided for general guidance and should not be your sole basis for decision-making. Historical information may appear; we have no obligation to update content except as legally required.

SECTION 5 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices may change without notice. We may modify or discontinue the Service or part of it at any time, without notice. We won’t be liable for any modification, price change, suspension or discontinuance.

SECTION 6 – PRODUCTS OR SERVICES
Products may have limited quantities and are subject to return/exchange per our Refund Policy. We strive to display product images and colours accurately, but cannot guarantee your screen shows them exactly. We may limit sales to any person, region or jurisdiction, limit product quantities, and discontinue products anytime. We do not guarantee that products, services or content will meet your expectations.

SECTION 7 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We may refuse or limit orders at our discretion, including orders from the same account, card or shipping address. You agree to provide current and accurate account details and promptly update them, so we can process orders and contact you if needed. See our Refund Policy for more.

SECTION 8 – OPTIONAL TOOLS
We may provide access to third-party tools “as is” without warranties or endorsement. Use at your own risk. Future new features or services will also be subject to these Terms.

SECTION 9 – THIRD-PARTY LINKS
Third-party links may appear. We’re not responsible for examining or evaluating them, and we do not warrant or have liability for third-party content or services. Review third-party policies before transactions.

SECTION 10 – USER COMMENTS & SUBMISSIONS
If you send us creative ideas, suggestions, or other materials with or without request, you agree we may use them freely without obligation to you. We may monitor, edit or remove content we consider unlawful, offensive, or in breach of these Terms. Your comments must not violate rights of others, contain harmful code, or mislead us or others. You’re solely responsible for your comments.

SECTION 11 – PERSONAL INFORMATION
Submission of personal info is governed by our Privacy Policy.

SECTION 12 – ERRORS, INACCURACIES & OMISSIONS
We reserve the right to correct errors, inaccuracies or omissions and to change or update info or cancel orders if any site info is inaccurate, at any time, without prior notice.

SECTION 13 – PROHIBITED USES
You’re prohibited from using the site or its content for unlawful purposes, to violate laws, harass others, upload malicious code, collect personal info, spam, or interfere with site security. Violation may result in termination.

SECTION 14 – DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY
We do not guarantee your use of the Service will be uninterrupted or error-free. All products and services are provided “as is” and “as available” without warranties, except where required by Australian Consumer Law. In no case shall Friendly Blends, our directors, officers, employees or suppliers be liable for direct, indirect or consequential damages arising from use of our Service or products. Nothing in these Terms excludes rights under the Australian Consumer Law that cannot be excluded.

SECTION 15 – INDEMNIFICATION
You agree to indemnify and hold harmless Friendly Blends and affiliates against claims arising from your breach of these Terms or your violation of laws or third-party rights.

SECTION 16 – SEVERABILITY
If any part of these Terms is unlawful or unenforceable, it will still be enforced to the fullest extent permitted, and the remainder remains in effect.

SECTION 17 – TERMINATION
You or we may terminate these Terms anytime. You remain liable for amounts due up to the termination date. We may also suspend or end your access if you breach these Terms.

SECTION 18 – ENTIRE AGREEMENT
These Terms and any policies posted on our site are the full agreement between you and us, superseding prior agreements. Failure to enforce a right doesn’t waive it.

SECTION 19 – GOVERNING LAW
These Terms and any related agreements are governed by and construed under the laws of Victoria, Australia.

SECTION 20 – CHANGES TO TERMS
You can review the latest Terms anytime on this page. We may update them, and your continued use means acceptance.

SECTION 21 – CONTACT INFORMATION
Questions? Contact us at hello@friendlyblends.com.au